Capacity / Booking Window Playbook

How to set arrival windows, protect emergency capacity, close the book honestly, and communicate delays — so CSRs stop overbooking the board. DIY digital download from Studio North.

Who it's for

• HVAC, plumbing, roofing, and similar home-service teams
• Owners or office managers who prefer async DIY over agency retainers
• People happy to customize templates and install without a sales call

What's inside

• Windows — window design rules
• Scripts — capacity-full / waitlist / delay SMS+phone
• Board rules — dispatcher rules of thumb
• How-to guide — weekly capacity ritual

How it works

1. Define standard windows (e.g. 8–12 / 12–4) in `windows.md`
2. Set “reserve” emergency slots per day
3. Load capacity-full scripts
4. Brief CSR: honesty > fake “we can squeeze you in”

Who it's not for

Anyone wanting live setup, Zoom training, or Studio North to log into their tools. Consent-based contacts only; honor STOP on every SMS. Always escalate true emergencies to 911 / emergency services when appropriate. We don't guarantee leads, bookings, revenue, or reviews.

7-day clarity refund: if it isn't clear enough to start within 7 days, email hello@getstudionorth.com. Clarity, not results — we don't guarantee leads, bookings, revenue, or reviews.