Hire a CSR / Dispatcher SOP

Job post + interview scorecard + first-week training outline so home-service owners can hire a phone/dispatch CSR without winging it. DIY digital download from Studio North.

Who it's for

• HVAC, plumbing, roofing, and similar home-service teams
• Office managers, CSRs, and dispatchers who want consistent wording
• People happy to customize templates and install without a sales call

What's inside

• Job post — inclusive post template
• Interview scorecard — scored mock-call rubric
• Week 1 training — day-by-day onboarding + STOP/911
• How-to guide — sourcing → offer → 30-day check-in

How it works

1. Customize pay/hours/area in `job-post.md`
2. Post where you hire locally
3. Score interviews with the scorecard (hire bar included)
4. Run Week-1 training; shadow then solo with backup

Who it's not for

Anyone wanting live setup, Zoom training, or Studio North to log into their tools. Always escalate true emergencies to 911 / emergency services when appropriate. We don't guarantee leads, bookings, revenue, or reviews.

7-day clarity refund: if it isn't clear enough to start within 7 days, email hello@getstudionorth.com. Clarity, not results — we don't guarantee leads, bookings, revenue, or reviews.