First CSR Kit

Hire, train, and ramp your first CSR / dispatcher with one kit. Combines the Hire a CSR / Dispatcher SOP, CSR Phone Script Cards, and Dispatcher Phone Etiquette Cards with a new 30-day ramp checklist and a single start-here path.

What's inside

• Hire a CSR / Dispatcher SOP (job post, interview scorecard, week-1 training)
• CSR Phone Script Cards (greeting → qualify → book; objections)
• Dispatcher Phone Etiquette Cards (desk card sheet + team training)
• NEW: 30-day ramp checklist with weekly sign-offs
• Start-here path + bundle manifest

DIY templates. Instant download. Written email support only. Not employment-law advice. No guarantee of hiring outcomes, bookings, or revenue. Emergencies → 911. Include Reply STOP to opt out on every customer SMS.

7-day clarity refund: if the kit isn't clear enough to start using within 7 days of purchase, email hello@getstudionorth.com with your order email for a full refund.

Studio North · hello@getstudionorth.com · getstudionorth.com