{"product_id":"hire-a-csr-dispatcher-sop","title":"Hire a CSR \/ Dispatcher SOP","description":"\u003cp\u003eJob post + interview scorecard + first-week training outline so home-service owners can hire a phone\/dispatch CSR without winging it. DIY digital download from Studio North.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho it's for\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHVAC, plumbing, roofing, and similar home-service teams\u003c\/li\u003e\n\u003cli\u003eOffice managers, CSRs, and dispatchers who want consistent wording\u003c\/li\u003e\n\u003cli\u003ePeople happy to customize templates and install without a sales call\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's inside\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eJob post — inclusive post template\u003c\/li\u003e\n\u003cli\u003eInterview scorecard — scored mock-call rubric\u003c\/li\u003e\n\u003cli\u003eWeek 1 training — day-by-day onboarding + STOP\/911\u003c\/li\u003e\n\u003cli\u003eHow-to guide — sourcing → offer → 30-day check-in\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow it works\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eCustomize pay\/hours\/area in `job-post.md`\u003c\/li\u003e\n\u003cli\u003ePost where you hire locally\u003c\/li\u003e\n\u003cli\u003eScore interviews with the scorecard (hire bar included)\u003c\/li\u003e\n\u003cli\u003eRun Week-1 training; shadow then solo with backup\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eWho it's not for\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAnyone wanting live setup, Zoom training, or Studio North to log into their tools. Always escalate true emergencies to 911 \/ emergency services when appropriate. We don't guarantee leads, bookings, revenue, or reviews.\u003c\/p\u003e\n\u003cp\u003e7-day clarity refund: if it isn't clear enough to start within 7 days, email hello@getstudionorth.com. Clarity, not results — we don't guarantee leads, bookings, revenue, or reviews.\u003c\/p\u003e","brand":"Studio North","offers":[{"title":"Default Title","offer_id":67576712200440,"sku":null,"price":63.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0856\/7380\/4024\/files\/hire-a-csr-dispatcher-sop_b5848131-0e75-4edc-9879-b6a75d2efe6e.png?v=1791290536","url":"https:\/\/getstudionorth.com\/products\/hire-a-csr-dispatcher-sop","provider":"Studio North","version":"1.0","type":"link"}